Marriage
&
Family
Planning for Conflict
1.
Define the
issues.
2.
Assemble the
issues.
3.
Define
underlying interests.
4.
Set goals for
the process and outcome.
This material comes from Roy J. Lewicki,
Alexander Hiam, and Karen Wise Olander, Think Before You
Speak (New York: John Wiley and Sons, 1996), 33-35.